GCE’S INSURANCE

GCE and Insurance company have jointly agreed to create a maritime insurance program. The first of its kind in the history of the trading industry to be offered to customers all over the world.

DAMAGE CONDITION REPORT

In case, the car you have received is damaged in any way, we will evaluate the damage. After case evaluation, if damage is found on our end, we will be taking responsibility and offer compensation or repairing charges to you. The evaluation process includes internal and external inspection (body, wheels, interiors, etc.) and accident photographs, to estimate accurate damage reimbursement.

We have a rigorous evaluation process and ensure complete transparency throughout damage verification. We ensure that all your complaints and demands are vigilantly catered to as we respond to your reports as quickly as possible. To file your damage condition report please login below.

DAMAGES THAT YOU CAN CLAIM

• Mechanical Issues
• Missing Accessories
• Damaged Exterior
• Damaged Interior

WHAT HAPPENS AFTER YOU FILE THE REPORT?

We have designed a systematic process to ensure complete transparency that allows us to maintain a proper structure for the post damage situations.

STEP 1 | Verification of Complaints

• When you register a complaint, it is sent to our customer service department; they will reach out to you instantly.
• You will be requested to send them every conceivable evidence to back your claim.
• They will take time to study every detail of the case to validate it effectively.
• The case’s report is created with your registered complaints. The report is sent to the Sales Team for further verification.

STEP 2 | Decision of Compensation

• After reviewing the report, the Sales Team communicates with all the stakeholders involved in this deal to authenticate the case.
• When the damage claim is approved by the Sales Team, the compensation that must be provided for the damage is decided.
• Be mindful of the fact that compensation differs from case to case. It is negotiated among the Sales Team and the authority based on the case’s severity.

STEP 3 | Offering Repair or Compensation

• Eventually, we conduct a meeting with you where we offer the compensation or repair with complete reasoning and the breakdown of every damage.
• The compensation or repair is decided according to the case’s intensity.
• We promise that the issue does not occur again because your trust and confidence in us are of utmost importance.

Storage Service

We now offer customers storage services so you could delay shipments and observe how day to day situation changes in your country.

* Storage period is counted from the date of the order to the date of shipment departure

* Your shipments are handled as quickly as possible as usual unless the storage service is ordered

The vehicles already booked for shipments are already at export custom’s custody therefore this storage service is unfortunately inapplicable.

If you need or are considering the storage service, please contact your sales Manager in charge or our Customer Service Team at info@gcejapan.jp 24/7 to avail.

Customer Reviews

We use a service called YOTPO, and we have received joyful voices from customers who purchased vehicles at GCE.
We hope that you will check it out and use it as a reference when purchasing vehicles at GCE.
Finally, I would like to thank everyone who gave me a voice of joy.

GET TO KNOW US BETTER

We make relentless efforts in providing our customers with the best services, to ensure higher levels of customer satisfaction, every time you come to us!

Company Profile

GCE is one of the leading automobile trading companies. Each and every automobile in our great inventory is purchased after careful appraisal and inspection. We have sales offices around the world and 24/7/365 customer service centers to assist your purchasing procedures. We are always beyond your screen to help you!

Global Office

With our head office in Yokohama Japan and 36 regional offices in major countries. We have presence all over the world including Africa, Asia, Europe, and America. Each continent has different offices in different countries at different locations, giving full support to our customers.

Terms of Use

GCE JAPAN operates the website www.gcejapan.jp (the site) in accordance with copyrights, all content belongs to GCE. Only the English version of these terms is authoritative. GCE complies with the Japan Unfair Competition Prevention Act, OECD Convention on Combating Bribery of Foreign Public Officials, and other anti-corruption applicable law. Any contravening transaction is prohibited.

CSR

GCE contributes in CSR activities to their customers, business partners, society and for their employees as well. It complies with laws and regulations, executing fair and transparent trades and establishing relationships of mutual trust. It participates in appropriate supportive and assistance activities as a Japanese enterprise throughout our business activity by taking things into consideration, such as significance, role and responsibility of a global organization, and making a commitment to the global and local society.

Privacy Policy

It recognizes the importance of social responsibility that it truthfully works to meet the needs of its customers and to contribute to the society. The Personal Information obtained from its customers in the course of business activities are an important asset of the customers and of GCE as it leads to creation of new value. GCE protects Personal Information from information security threats with the following Basic Policy and meets its customer’s expectations on its reliability as a company, GCE is committed to the responsible handling of Personal Information.

Cookie Policy

We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Cookies are used by us so that our website can remember what you have done whilst browsing, for instance, your log-in details, how far you have progressed with an order.

Basic Policy Against Anti-Social Forces

GCE JAPAN. Declares that it will deal with ASF as an organization and will ensure that the security of our staff who deal with unreasonable demands by ASF. It will terminate all relationships with ASF and in order to do so, we will cooperate closely with police office, attorney and specialized agencies etc.

Security export control

GCE Group, including GCE CO., LTD. shall comply with all applicable national and international laws, rules and regulations in connection with contribution to the maintenance of international peace and security, and anti-terrorism including all operations spread throughout the globe, opportunity applicable export controls. Any transaction against this is hereby prohibited.

Careers

As a Global Car Exporter with es for people to grow in the company are exponential. GCE Careers provide a pathway to a future that ensures skill development, financial security, and an exposure second to none.

Newsletter Mailing List

We will send you the latest information on new arrivals as well as campaigns and services. Registration is easy, only enter your email address! Let’s get information about new arrivals and special offers! Please take this opportunity to register.